Contact and support

LedgerMantle is built and operated by Havard Solutions, LLC, a small company that answers its own support email. There is no ticket queue or chatbot between you and the people who run the service.

Support

Email support@ledgermantle.com for help with sign-in, your authenticator, billing, or exports. Write from the email address on your account so we can verify it is you. Never send passwords, authenticator codes, or receipt images by email; we will not ask for them.

Privacy requests

Use the same address to request a copy of your records, correct your account details, or delete your account and workspace. We confirm account and workspace access before acting on a request, and we tell you when it is done.

Security reports

If you believe you have found a vulnerability, email support@ledgermantle.com with “Security” in the subject line. Describe the affected page and the impact, use only your own test data, and keep other customers’ workspaces out of it. We acknowledge every report and credit researchers who ask to be credited.

Billing

Payment methods, invoices, and cancellation are handled in the Stripe billing portal, which you can open from the Billing section of your workspace. Email us if the portal does not show what you expect.

Not a customer yet?

Questions about whether LedgerMantle fits your business are welcome at the same address. The interactive demo is the fastest way to see how the workspace, receipts, and exports work before you subscribe.